Terms and conditions

1. Booking

A tour is requested by message (WhatsApp or e-mail), by telephone or in person at our stand, and exists as a booking once we have confirmed the date, the departure time and the price in writing.

Tours offered with online booking can also be booked and paid directly in Orioly's booking panel on the tour page; such a booking is confirmed by e-mail.

Every booking is for the tour as described on its page: the route, the stops, the duration and what is included. Private tours are for the number of guests stated on the tour page at most.

2. Payment

Shared tours are paid in full when booked; no deposit is taken for them.

Private tours are paid when booked: in full, or as a deposit agreed with us when we confirm the booking, with the rest paid before the tour starts. Payment can be made in cash or by card, or by bank transfer for guests paying from abroad.

Prices are in euros (EUR) and include VAT where applicable. Online bookings are paid by card in Orioly's booking panel, which processes the payment; this website itself stores no payment data.

3. Cancellation by the guest

A booking cancelled up to 24 hours before the start of the tour is refunded at 50% of the amount paid; the company retains the other 50%.

A booking cancelled less than 24 hours before the start of the tour cannot be cancelled and is not refunded.

A guest who does not come, or comes late without letting us know, loses the tour and is not refunded.

A change of date is free of charge when a boat is available on the new date.

4. Weather and changes to the tour

The company may change the route or the order of the stops when sea or weather conditions could endanger the passengers. The final decision rests with the captain or skipper, in the interest of everyone on board.

The company fulfils the tour as described except in cases of force majeure or changed circumstances, in which case it offers a substitute solution where one is possible.

If a tour cannot take place, we agree with you on a new date or a refund. If it is called off because of rain, or because we have to cancel it, the amount paid is always refunded in full, unless you choose a new date instead.

5. On board

Guests follow the skipper's instructions on safety, boarding, swimming and the use of equipment. Life vests are provided and must be worn when the skipper asks.

Pets and smoking are not allowed on board, and guests may not bring their own alcohol; drinks included in a tour are served as its page describes.

There is no minimum age: children of any age, babies included, are welcome, and life vests in children's sizes are on board.

Guests are personally liable for damage they cause, in particular damage resulting from a breach of these terms, and settle such damage immediately.

6. Photographs and recordings

Photographs, video and audio may be taken during the tours and used by the company for its websites, social media and promotion. By taking part you agree to this use without payment and without the right to approve the material. If you prefer not to appear, step away from the camera or tell the person recording. On written request we will consider removing a photograph or recording in which you appear.

7. Complaints

Please tell the skipper about any problem during the tour, so that it can be resolved on the spot, and ask for written confirmation of the complaint.

A written complaint can be filed within 7 days of the tour, by e-mail to info@korculaboating.com or by post to Memula d.o.o., Tolstojeva 20, 21000 Split, Croatia, with your name, surname and an address for the reply. We reply in writing within 15 days. Complaints filed after 7 days are not considered.

Where a complaint is justified, compensation is limited to the value of the services that were paid for and not provided.

8. Law and jurisdiction

The law of the Republic of Croatia applies. Memula d.o.o. operates in accordance with the regulations of the Republic of Croatia.

Disputes are settled by the competent court in Split. This does not take away the rights a consumer has under the mandatory rules of the country where they live, including the right to go to court there.